Terms and Conditions
1.Introduction
1.1 Welcome to the Fleur Romano Coaching website (the "Website"). These Terms and Conditions ("Terms") govern your use of the Website, including the purchase of digital goods and services. By accessing or using the Website, you agree to comply with and be bound by these Terms.
1.2 The Website is owned and operated by Fleur Romano Coaching, ABN 98837858098.
1.3 These Terms are in accordance with the Australian Consumer Law (ACL), being Schedule 2 to the Competition and Consumer Act 2010 (Cth). These Terms will not limit your legal rights and remedies under that legislation. These Terms will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and that legislation, the mandatory provisions of the legislation will apply.
THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY
2. Consumer Guarantees
2.1 Our goods and services come with guarantees that cannot be excluded under the ACL. More information about consumer guarantees may be found on the website of the ACCC: (https://www.accc.gov.au/consumers/buying-products-and-services/consumer-rights-and-guarantees)
3. Use of the Website
3.1 You agree to use the Website in accordance with these Terms and all applicable laws and regulations.
3.2 The Website owner reserves the right to suspend or terminate your account if you violate these Terms.
4. Intellectual Property
4.1 The Website, including all images, text, logos, documents, downloadable files and anything that contributes to the composition of the Website are the intellectual property of Fleur Romano Coaching, unless expressly stated otherwise. You may not reproduce, distribute, or create derivative works without our express consent.
5. Purchase of Goods and Services
5.1 These Terms govern the sale of goods and services available on our Website, including online courses, resources, recorded workshops and other digital products, and coaching services.
5.2 You agree to pay in full for goods and services ordered on the Website at the time of purchase.
5.3 These Terms apply to all the goods and services that are displayed on our Website at the time you access it. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Website at your own risk.
5.4 We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
5.5 We may offer goods and services from third parties, and we cannot guarantee the quality or accuracy of these third-party products.
6. Payment
6.1 Payments on the Website are processed through Stripe and PayPal. Your use of these services is subject to their respective terms and conditions.
6.2 When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
7. Refund policy
7.1 Please choose carefully. We do not normally give refunds if you change your mind or make the wrong decision.
8. Third-Party Links
8.1 The Website may contain links to third-party websites or services. We have no control over the content, policies, or practices of these third parties. Users are encouraged to review the terms and privacy policies of any third-party websites accessed through these links.
8.2 The Website may include affiliate links, which means that Fleur Romano Coaching may earn a commission or other compensation from third-party websites linked from our Website. There is no additional cost to you.
8.3 Fleur Romano Coaching is not responsible for the content, policies, or practices of these third-party websites. Users are encouraged to review the terms and privacy policies of any third-party websites accessed through affiliate links.
8.4 The inclusion of affiliate links on the Website does not constitute an endorsement or recommendation by Fleur Romano Coaching of the linked websites or any products, services, or information offered on those websites.
8.5 By using the Website, you acknowledge and agree that Fleur Romano Coaching is not liable for any loss, damage, cost, or expense arising out of or in connection with your use of affiliate links.
9. Limitation of Liability
9.1 To the fullest extent permitted by law, Fleur Romano Coaching disclaims all liability for any loss, damage, cost, or expense, whether direct, indirect, consequential, or incidental, arising out of or in connection with your use of the Website.
10. Indemnity
10.1 Except where prohibited by law, by using this Website you indemnify and hold harmless Fleur Romano Coaching from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Website or your violation of these Terms.
11. Applicable Law
11.1 These Terms are governed by the laws of Victoria. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.
12. Dispute Resolution
12.1 Subject to any exceptions specified in these Terms, if you and Fleur Romano Coaching are unable to resolve any dispute through informal discussion, then you and Fleur Romano Coaching agree to submit the issue before a mediator. The decision of the mediator will not be binding. Any mediator must be a neutral party acceptable to both you and Fleur Romano Coaching. The costs of any mediation will be shared equally between you and Fleur Romano Coaching.
12.2 Notwithstanding any other provision in these Terms, you and Fleur Romano Coaching agree that you both retain the right to bring court proceedings.
13. Severability
13.1 If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.
14. Amendments
14.1 Fleur Romano Coaching reserves the right to amend these Terms at any time. Any changes will be effective immediately upon posting on the Website.
15. Entire agreement
15.1 The above terms constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Fleur Romano Coaching.
16. Contact Information:
16.1 Please contact us if you have any questions or concerns. Our contact details are as follows:
Fleur Romano Coaching
PO Box 35, Ashburton Victoria 3124 Australia
hello@fleurromano.com
Last updated: 30 July 2025